Field Supervisor - Fire & Ice

Overview: The Field Supervisor directly manages the installation and service team for the respective department. As install manager, the field supervisor is responsible for ensure installations are staged properly with all equipment and materials and are responsible for the sales to install process for all jobs. The field supervisor will also sell jobs for the installation team to complete. Finally, the field supervisor is responsible for the technical proficiency for the entire department. The field supervisor is the first contact for technicians in the field for technical, service system, scheduling questions.

They report to the General Manager.

Time Guidance: Field Supervisors be in the field 50-75% of the time

· Install Management/coordination – 25% of time – 7am-9am

o Coordinating Installs/ Managing sales to install process

o Participating in huddle

o 1:1s with installers

o Leading/Participating in Meetings

· Enabling the department - 25-50% of time

o Ride along/ service system training

o On the job technical training

· Conducting interviews Selling – 25-50% of time

Key Responsibilities:

· Achieve daily revenue and budget targets for the team.

· Oversee the entire sales and installation process, from lead generation to project completion.

· Conduct sales for the department.

· Coordinate work schedules, material procurement, and installation teams to meet deadlines.

· Provide on-site supervision and ensure quality standards are met for all projects.

· Train field staff and apprentices in technical proficiency, work efficiency, safety, and best practices.

· Collaborate with service technicians to generate leads for sales and install teams.

· Mentor and develop technicians.

· Participate in the daily huddle

· Participate in or lead team service system meetings..

· Lead a minimum of one technical training a month.

· Serve as the first point of contact for service technicians, addressing concerns and escalating issues to the Service Manager.

· Maintain communication with sales and service teams to drive performance.

· Assist with onboarding (service titan training, service system training, technical assessment of technician, etc.)

Role Fit: The Field Supervisor works closely with the Gneral Manager collaborating on areas such as technician performance, technical expertise, equipment and material decisions, and process improvement