Office Manager – Fire & Ice

Pay: $65,000 – $80,000

Purpose of the Role

We’re looking for an Office Manager who thrives in a fast-paced, people-focused environment. This role is the heartbeat of our operations — supporting our teams, keeping the office running smoothly, and building strong relationships with the blue-collar workforce that powers our business. If you’re forward-thinking, highly organized, and energized by helping others succeed, you’ll feel right at home here.

What You Will Do

Primary Responsibilities

Employee Support

• Build strong, trusting relationships with technicians, apprentices, and field staff.
• Coordinate candidate interviews with operations leaders.
• Partner with Employee Services to onboard and offboard employees.
• Maintain office communications and compliance boards.
• Ensure accurate employee data across ADP, ServiceTitan, Samba, and other systems.
• Answer or direct general employee questions with professionalism and empathy.
• Escalate employee relations issues to the Regional Employee Services Team.
• Payroll experience is helpful but not required — we’re happy to train the right person.

Office Management & Administrative Support

• Manage vendor and facility relationships.
• Report office progress to senior leadership and collaborate on process improvements.
• Order and maintain office supplies.
• Assist with planning and executing employee events.
• Manage uniforms and apparel distribution.
• Oversee apprentice schooling and registration.
• Document accidents, insurance claims, and safety violations for the safety committee.
• Assist with ordering, distributing, tracking, and managing IT equipment (laptops, PCs, printers, iPads, phones, etc.).
• Coordinate IT support and equipment repairs.

What You Bring

• 2–4 years of office experience.
• A natural ability to build rapport with blue-collar teams and support them with respect, empathy, and authenticity.
• Strong problem-solving skills — you can assess a situation, find a solution, and keep things moving without needing constant direction.
• Comfortable working independently and taking ownership of tasks from start to finish.
• A self-starter mindset with the confidence to make decisions and anticipate needs.
• Strong multitasking abilities and exceptional attention to detail.
• Excellent written and verbal communication skills.
• A forward-thinking approach — you’re always looking for ways to improve processes, streamline workflows, and elevate the employee experience.
• A positive, collaborative attitude with high integrity and professionalism.
• Ability to pass a background check and drug screen.

Our Commitment

We are an Equal Employment Opportunity employer and value diversity at all levels of our organization.